Now Hiring - IT Field Service Engineer in Co. Kerry (South West) Region

​Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs

We are currently recruiting for experienced IT Field Service Engineer  in the Kerry (South West Region). This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.​

What are the key responsibilities of the role?

• Provide on- site support to our customer base
• Develop and build positive and professional relationships with our customer.
• Liaise with other engineer’s/technicians and customers
• Diagnose/troubleshoot software, hardware, and network issues at customer sites.
• Install/Configure servers, computer equipment & peripherals
• Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
• Communicate regularly with the dispatcher regarding on site visits
• Document onsite information for Hudu
• Update the ticketing system after each call

What skills/experience do you require for the role?

• A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
• Have experience and a proven track record in a similar customer facing role in the IT sector.
• Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
• Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
• Good interpersonal skills, works well with others.
• Excellent communication skills, fluent in speaking and writing English essential.
• Hold a full, clean Irish /EU driving license
• Be available to work out of hours – evenings and weekends on a rostered basis

What are the company benefits?

• Company vehicle
• Fuel Card
• Competitive salary
• 23 days annual leave plus public holidays
• Life Assurance Scheme
• Opportunity to gain industry recognised qualifications
• Active sports and social club
• Employee Assistance Programme (EAP)
• Career progression
• Educational Assistance programme

To apply for the role, please fill in the application form above or send your CV to [email protected] 

Now Hiring - IT Project Engineer (Hybrid Role)

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting for an experienced IT Project Engineer to support one of the Senior Technical Account Managers. This role requires strong technical and problem solving skills.

What are the key responsibilities of the role?

• Works directly with the Technical Account Manager (TAM) to plan and implement a variety of projects across our customer base.
• Assists with research, development and testing of new products for our customers as required.
• Documents and develops project processes within the company.
• Oversees various aspects of specific projects and assists to ensure they are delivered on time.
• Reviews and evaluates project implementation process and gathers data on execution.
• Address intricate technical challenges spanning software, hardware, networking, and infrastructure
• Builds strong working relationship with our customers and advise them on project progress  and associated timelines.
• Acts as an escalation point to assist helpdesk and field engineers.
• Liaise with vendors and other IT personnel for problem resolution
• Provide weekly reports on project updates to TAM’s

​What skills/experience do you require for the role?

• Third level qualification in Information Technology/Computer Science or a related field
• Ability to handle multiple tasks and have excellent attention to detail.
• Strong technical background and have the ability to learn new technologies quickly.
• Prides themselves in the delivery of high standard projects
• Excellent problem solving and analytical skills
• Strong communication and interpersonal skills.
• Knowledge of Project Management Tools

What are the company benefits?

• Competitive salary
• 23 days annual leave plus public holidays
• Life Assurance Scheme
• Opportunity to gain industry recognised qualifications
• Active sports and social club
• Employee Assistance Programme (EAP)
• Career progression
• Educational Assistance programme

To apply for the role, please fill in the application form above or send your CV to [email protected] 

Now Hiring - TECHNICAL OPERATIONS TECHNICIAN - Ennis Co. Clare

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting for a Technical Operations Technician to join our growing team in our offices in Ennis. This is an entry level role which has a dual function incorporating both hardware and software aspects.  This role is ideal for a highly motivated and curious individual who is willing to learn a wide span of new skills and tasks.

What are the key responsibilities of the role?

• Assist the Technical Operations Manager in maintaining our Cloud Services.
• Assist the Technical Operations Manager in the monitoring of our Managed Backups.
• Maintain and adhere to finely tuned processes laid out by the Head of Technical Services.
• You will be required to work on projects relating to the Technical Operations Team such as pre-staging Desktops, PC’s, and Tablets. Building Servers and provisioning Virtual Machines. Veeam Backup & Replication Upgrades & ESET PROTECT Deployments by using Remote Deployment Tools such as VSPC, Datto, & PDQ Deploy/Inventory.
• Assist in the pre-staging and security controls of Backup Software, NAS’s, WatchGuard Firewalls, and UniFi Hardware.
• Deliver a high standard of performance and attention to detail.
• Contribute to continuously improve our system and processes.
• Liaising with other Engineers, Technicians, and Customers.
• Installing & Troubleshooting Hardware & Software.
• Dealing with customer issues effectively and efficiently.
• Ensuring a high level of customer satisfaction with the services that we offer
• Keeping databases and documentation up to date at all times.
• Keeping the Workshop areas clean, tidy, and organised.
• Any other issues that may arise from time to time.

What skills/experience do you require for the role?

• Willingness to learn new skills.
• Determination to progress in this role.
• Enjoys working with a team and contributing.
• Knowledge of Microsoft 365, CompTIA, and or SharePoint experience an advantage.
• PC/Laptop building/repair experience desirable.

What are the company benefits?

• Competitive salary
• 23 days annual leave plus public holidays
• Life Assurance Scheme
• Opportunity to gain industry recognised qualifications
• Active sports and social club
• Employee Assistance Programme (EAP)
• Career progression
• Educational Assistance programme

To apply for the role, please fill in the application form above or send your CV to [email protected] 

Now Hiring - Level 1 Help Desk Technician - Ennis Co.Clare

Based in our Ennis offices, we are currently recruiting for a full time  Level 1 Help Desk Technician  for our fast-growing support  services division. ​

What are the key responsibilities of the role?​

• Working closely with our dedicated customer support team to deliver support and solutions to our client base.
• Diagnosing hardware and software faults
• Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently
• Installing and configuring computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.​
• Troubleshoot and support the server systems and application software
• Providing back up support for software (Email setup and troubleshooting etc.)
• Coordinating with third parties providing services to our customer base.
• Comply with all company security policies in accordance with ISO27001
• Provide timely and regular updates to customers on progress
• Documenting work completed and any outstanding actions.

What skills/experience do you require for the role?​

• Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA ​
• Minimum of two years work experience working in an IT support role
• Strong working knowledge of MS products​, Office 365 and Azure.
• An understanding of SaaS software model
• Proven ability to troubleshoot and problem solve. ​
• Excellent communication and interpersonal skills​
• A flexible and positive attitude to work​
• MS qualification would be an advantage, but not essential as ongoing training will be provided. ​

What are the company benefits?

• Competitive salary
• 23 days’ annual leave plus public holidays
• Life Assurance Scheme
• Gain industry recognised qualifications
• Active sports and social club
• Employee Assistance Programme (EAP)
• Opportunity to progress your career
• Educational Assistance programme

To apply for the role, please fill in the application form above or send your CV to [email protected]