IT Support & Maintenance

Tierney’s have supported & maintained the IT systems and infrastructure of many businesses since 1993. We have developed long-standing relationships with our clients over that time, in Hospitality, not-for-profit and many SME sectors. 

When issues arise, they must be resolved quickly and professionally to protect your service standards and revenues. As your fully Managed IT Service Provider Tierney’s will monitor, manage and maintain your IT systems and solutions, and support you 24/7/365 

Click here to view our  SLA’s
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What we Provide

  • 24/7/365 support options
  • Remote monitoring and management (RMM)
  • Endpoint and user support and troubleshooting
  • Network and server support
  • Cloud and Microsoft 365 support
  • Active Directory & Entra ID support
  • Administration of Joiners, Movers & Leavers
  • Liaison with 3rd party IT system vendors & providers
  • On-site engineering services
  • Dedicated Client Portal
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Two IT professionals discuss data displayed on a large digital screen in a server room, with one holding a laptop and the other pointing.

Why Tierney’s

Supporting over 500 businesses in Ireland, the UK and beyond, we offer extended IT support & maintenance cover beyond the standard hours of business. Our support model focuses on efficient resolutions times, customer accountability and technical excellence.

  • 33 years’ experience
  • Industry specific expertise and reputation 
  • Proactive monitoring 
  • Clear escalation pathways 
  • Scalable support management model 
  • Nominated Business Account Manager 
  • ISO 27001 & Cyber Essentials Plus certification 

Who we Serve 

Our IT Support & Maintenance Services are ideal for

  • Hotels and hospitality groups
  • Multi-site operations and groups 
  • SMEs and Professional Services 
  • Voluntary and Non-Profit organisations  
Close-up of several Ethernet cables plugged into a network switch, with green indicator lights illuminated next to each port.
A white Tierneys delivery van is parked by a calm lake, with a stone building and trees in the background.
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How We Support You

Get In Touch

01

Analysis  

We assess your infrastructure, operational demands and support requirements to design a tailored service model.

02

Onboarding

We implement monitoring tools, documentation processes and clear communication pathways.

03

Support

Our 24/7 Support Team monitors your systems continuously, responding quickly to incidents and service requests.

04

Field Services

Our engineers provide on-site visits for maintenance, upgrades and troubleshooting where required.

05

Technical Consultancy

We provide strategic advice to optimise performance and align technology with your long-term objectives.

Reliable Support, Every Day

If you are reviewing your current IT support structure or seeking a proactive Managed Service Provider, Tierney’s will deliver dependable, secure and responsive IT Support Services tailored to your organisation.

Speak to our team to discuss your requirements.

Already a Customer?

Customer Portal Remote Support